You may return your order and request a full refund minus the postage fee within 30 days after receiving the product.

Please send us a written request by regular mail or email or by calling us.

You may cancel your order by sending us a written request whether by post, e-mail or by telephone.


Return to:
Orthotics Online
12 New Cavendish Street
London W1G 8UN

Email :



We do not pay postage for returns. If you fail to return the goods within a reasonable period of time we will charge you for the cost of collecting the product.

If you cancel your order and apply for a refund within 30 days of receiving the goods, we will provide a full refund other than return postage fees.